There’s nothing worse than a musty and smelly or grubby carpet. Professionals help by not only cleaning carpets but reducing allergens in the area. So, air quality and clean carpets go hand-in-hand. But all too often pros, who should know better, make carpet cleaning mistakes that can absolutely trash carpets and with them, your business’ reputation.
Over-wetting is out!
It takes experience to get the balance just right. You want to get a deep cleaning, but you don’t want to get the backing too wet because it will take a long time to dry and can cause discoloration. And just as sweaters can shrink in the wash, so can carpets that have been over-wetted. Once this kind of damage has occurred, replacing the carpet is the only option.
Whatever agents you use when cleaning carpets, you want to get all or most of the residue out. The residue actually sticks dirt to the fibers, so the carpet becomes an absolute magnet for dirt. Cleaning it out is difficult and can even be near impossible.
Many small operators with a machine and a bright business idea make a fatal mistake that permanently ruins carpets: letting furniture stay in contact with carpet when it is wet. When cleaning carpets using any wet or moist cleaning system, the furniture must either be removed from the room or else lifted off the carpeting with foam blocks until the carpet dries out.
Cutting corners on chemicals
When it comes to carpet cleaning agents, cheap materials can cause disaster. Although cost savings are important to any business, you really don’t want to damage your reputation or even end up paying for new carpeting because you thought cheap cleaning agents would save you a few dollars. Choose the high road. That’s why you’re a professional!
Poor communication with clients
In the early days after my business opened, I’d often get frustrated with people who would choose a cheaper quote from a substandard service over mine. The thing with clients is that they don’t know your business and what your service includes in detail. I found that explaining that my quote includes, for example, pre-treatment helped them to compare apples with apples.
When you present a quote to a client, go through everything that it includes in detail. Once they know what they’re paying for, they’ll evaluate other quotes using those criteria.
Skipping soil retardants
This error could be related to the problem I outlined when discussing communication. If you’re hoping to get your service chosen on the basis of a low price, skipping the post-cleaning soil retardant treatment will bring costs down – but that’s not good for your client.
Soil retardant treatment prevents new spills from soaking in after the carpet has been cleaned. Carpet cleaners who don’t at least inform their clients that this is an option they can include are not providing the best service.
Not informing clients about tough odor problems
You can get rid of most odors with proper cleaning, but there are times when mold has colonized the carpet, and antimicrobial treatments are needed too. In my experience, the mold will come back in time because the problem is an environmental one, but it will take longer to do so.
Deodorizers are not everyone’s cup of tea. The main problem with them is that they’re really just a stronger smell to mask the smell you don’t like. They’re definitely not a permanent solution, and some clients don’t like the way they smell.
When facing odor problems that you suspect may be so ingrained you won’t be able to get rid of them completely, it’s best to be honest with the client. Tell them their options: new carpet, antibacterial agents, or deodorizers, and let them decide for themselves.
Poor training and supervision
At the end of the day, your reputation depends on the staff who actually do the job. When you know your business well, it’s easy to make the mistake of thinking the job’s easy and there’s no learning curve, but there always is.
Training and supervision are the answers. Your staff should consist of pros, not grunt laborers if you want to offer a truly excellent service to your clients.
What makes you a professional?
Just accepting money for a carpet cleaning service doesn’t make anyone a true professional. I’ll admit that much of professionalism is learned through experience, but continuous improvement should be part of any business.
If your service is good, it’s time to take it to great. Nothing is ever perfect, and that’s why there’s always room for improvement.
The absolute basics are:
Knowing the materials you’re going to be cleaning and how they will perform. This is a huge field, and it keeps changing.
Knowing the cleaning agents and other chemicals you work with and building good relationships with your suppliers.
Having professional, well-maintained machines and equipment with trained operators.
Being honest with clients about what you can and cannot do, even if they don’t ask.
Offering them the high road version of your service and explaining why the extras are necessary. If they choose the low road, at least they know what the disadvantages are.
Living up to your commitments.
These basics plus a few extras such as cheerful, friendly staff and on-site efficiency will go a long way towards building your reputation as a reliable carpet cleaning company. Avoid the pitfalls and errors, and you’ll have satisfied clients, referrals and repeat business.
Those looking to breathe new life into their office may not have considered the benefits of employing a carpet cleaning service; after all, carpet cleaning is not normally the first thing that springs to mind when you think of methods of energizing the staff at your organization.
This article will outline why employing a carpet cleaning service should be a real consideration for anyone wondering why the energy in their office has somewhat stagnated over the years and how they can give the morale of their team a boost.
That new-office feel
Anyone who has moved into a new office will testify as to the new sense of drive and optimism it breeds into the personnel of an organization. A swanky new office signals the dawning of a new age for a company, with the will to succeed across all staff being at an all time high.
Unfortunately, moving to a new office every time you want to reinvigorate the mood of your organization is highly unfeasible. You can, however, achieve a similar effect by having the carpets at your office restored to a like-new condition by a carpet cleaning service.
Having your office carpets restored will refresh the mood of your office; creating a new vibrancy and fostering a can-do attitude amongst your employees. There are also many health benefits that will result from having the office carpets cleaned, stemming from the removal of dust and allergens.
As well as recognizing the positive effect carpet cleaning can have on morale at an organization, we should also consider the adverse effect that can ensue if you do not have them cleaned. Remember, ‘tired-looking carpets mean tired-feeling employees’: don’t let your carpets affect your organization productivity.
Stains resulting from spilt soda, juice, alcoholic beverages, ice cream, jelly, washable markers, paint (just to name a few) can easily be removed from most synthetic fiber carpeting and rugs by simply following the directions below:
#1: After dipping a clean, non-patterned, white cloth in your choice of carpet stain removal solution gently blot the stain repeatedly. Do not rub the stain as this can cause the foreign material to either set in or spread.
#2: Place the cloth on the stain for 15 minutes – it is important to give some time for the stain to break down – then soak up any excess liquid with a dry, non-patterned, white cloth.
#3: Dip another clean cloth into a vinegar solution (1 cup of white vinegar to two cups of water) and blot repeatedly. Again press cloth onto stain and wait 15 minutes to allow the vinegar to remove any residual detergent.
#4: Rinse stain by blotting with a clean cloth soaked in lukewarm water. Allow time for the carpet to dry completely. If the stain is still noticeable, repeat steps one through four until it is completely gone.
Special Water-Soluble Stains
Stains such as blood, chocolate, coffee, tea, vomit, wine, and mustard require a little different technique from those stains listed above. We recommend following the directions below to receive optimal results when removing any of these foreign substances from your carpet or upholstery:
#1: For natural fiber carpet and upholstery, we recommend liberally spraying the stain with 1 tablespoon or ammonium mixed with 1 cup of water, then blotting dry with a clean white cloth.
#2: Spray the stain with the vinegar solution listed above, then blot dry. Once dry, re-spray with detergent solution seen in step #1, and blot dry. Rinse thoroughly with lukewarm water and allow sufficient time to dry.
#3: Repeat steps one and two until stain is no longer visible.
Fat, Oil, Wax and Other Stains
Fat, Oil and Wax Stains
Place a non-patterned white paper towel or cloth (one you don’t mind discarding) directly onto the affected area and iron on warm setting. This should allow the fat, oil or wax to adhere to the paper towel rather than the carpet.
Tacky, Wood or School Glue
Moisten a cotton ball or soft cloth with rubbing alcohol and press onto affected area. Once the glue is completely moistened, gently wipe it off with another clean towel and repeat until no sticky residue is present.
Blot the affected area with a clean cloth that has been dipped into nail polish remover. For best results we recommend using acetone nail polish remover rather than non-acetone. Repeat as necessary.
If symptoms persist…seek professional advice. #blissfulcleaningkenya #carpetcleaning